Advisory Product Services Professional - Badge
Name
Advisory Product Services Professional.
Issuer
IBM.
Description
The badge holder demonstrates commitment to develop positive relationships with clients to achieve a high level of customer satisfaction. They have applied IBM's technology support strategy. They have effectively led small technical projects with minimal supervision; providing knowledge and technical skills to help the team complete its work. The badge holder is recognized by team members as a subject matter expert in a few areas of expertise. (This badge is only available for IBM employees.)
Badge Criteria
What it takes to earn this badge:
- Client relationship management: Take responsibility in specific areas in the relationship with client management and internal or external technical leaders. Work closely with various customers and build trust by using technical expertise to satisfy their requirements.
- Communication: Match communication mode and style to situation and audience and use available communication tools effectively. Communicate technical expertise through documentation and presentations to small medium groups. Communicate effectively to groups of 5 to 10 people and give presentations to clients and IBM managers. Provide examples of err-free documentation such as written repts on delivered technical suppt services.
- Problem Solving: Clearly identify the problem collect data such as subject matter experts' opinions facts evidence and past experience and fact them into a recommendation conclusion. Analyze client problems using available methodologies to identify a failing component product suppt process. Use appropriate questioning techniques with clients to identify the nature and source of problems.
- Team Leadership: Help develop and implement technical solutions. Show your ability to influence a team f ptions of the solution development implementation. Teams can be made up of clients IBM Business Partners IBM employees.
- Technical leadership: Lead teams with the suppt of a me experienced technical leader project manager. Participate in technical groups to share knowledge.
- PS Profession Specialization: Provide required evidence f one of the four recognized PS Specializations (Account Advocacy Hardware Suppt Service & Product Planning and Software Suppt).
- Giveback: This individual has enhanced and maintained IBM's technical vitality through menting others and other fms of give back including the development of IBM's Intellectual Capital enablement assets publications technical presentations and special chair assignments like assignments to technical labaty being part of Women in Technology.
- The additional infmation link is only accessible by IBM employees.
Tags
Skills indicated by the badge
Question|Help|Client Relationship|Service Excellence|Team Leadership|Technical Leadership|Communication|Giveback|Problem Analysis|Problem Resolution