Certified Integrated Service Manager - Badge
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Name
Certified Integrated Service Manager.
Issuer
IBM.
Description
The badge holder demonstrates a complete understanding of their client’s Service Management process integration needs. Integrates the processes managing the IT infrastructure; systems; and services to meet the commitments IBM has made to it’s clients in a cost-effective manner. Provides the client with a partner who integrates the services seamlessly between all other tower leaders. Recommends improvements for integrating services visible to the client.
Badge Criteria
What it takes to earn this badge:
- Ensured quality delivery of services to an IBM client by collaborating interlocking and overseeing the execution of the Integrated Service Management processes.
- Successfully managed costs associated with their scope of responsibility.
- Recognized as an expert and leader with deep understanding of the change management processes used on the accounts suppted.
- Influenced the design of services and components to align with business needs.
- Successfully defined and managed the governance of their processes including communications planning escalation management systems and ganizational linkages.
- Successfully provided integrated management and codination of Incident Management Problem Management Change Management Availability Management Configuration Management Release Deploy and Knowledge Management.
- The Additional Infmation link below is accessible by IBM employees only.
Tags
Skills indicated by the badge
Client Relationship|Quality|Integration Leadership|Innovation|Team Building|Service Excellence|Cost Accounting|Process Management