Certified Service Availability Manager - Badge
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Name
Certified Service Availability Manager.
Issuer
IBM.
Description
The badge holder demonstrates a complete understanding of their client’s availability needs. Optimizes the availability of IT infrastructure; systems; and services to meet the commitments IBM has made to it’s clients in a cost-effective manner. Proactively identifies cost-effective availability improvements within an availability plan. Analyzes availability challenges and eliminate chronic issues.
Badge Criteria
What it takes to earn this badge:
- Ensured quality delivery of services to an IBM client using their knowledge of their client's availability demands and expectations.
- Successfully managed costs f their area of responsibility contributing to the success of the account. Helped the account to reduce cost on high availability of systems
- Demonstrated leadership client management and team building skills as they pertain to their availability plan f the clients assigned.
- Influenced the design of services and components to align with business needs.
- Collabated with other account leaders to look f ways to improve service availability through innovation and automation.
- Successfully ensured new services were designed to deliver the levels of availability required by the business.
- The Additional Infmation link below is accessible by IBM employees only.
Tags
Skills indicated by the badge
Client Relationship|Quality|Senior Leadership|Technical Knowledge|Availability Management|Team Building|Innovation|Cost Accounting|Service Excellence