Certified Service Integration Leader - Badge
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Name
Certified Service Integration Leader.
Issuer
IBM.
Description
The badge holder demonstrates the ability to manage and coordinate global integrated services delivery teams to provide services to clients. Collaborates across the account team to provide a seamless delivery experience to their client.
Badge Criteria
What it takes to earn this badge:
- Ensured quality delivery of services to an IBM client by successfully providing leadership and ownership of their services domain.
- Achieved integration with all other teams providing services to the client so that the client receives seamless service delivery.
- Successfully managed costs f their service domain and interlocked with account leadership to meet the financial objectives of the account.
- Demonstrated leadership client management and team building skills as they pertain to the client contracts they suppt.
- Successfully defined and managed the governance of an IBM client account as it pertained to their service domain including communications planning escalation management systems and ganizational linkages.
- Demonstrated and led with a client first methodology always wking to deliver superi services to their client.
- The Additional Infmation link below is accessible by IBM employees only.
Tags
Skills indicated by the badge
Client Relationship|Quality|Integration Leadership|Innovation|Team Building|Service Excellence|Team Leadership|Process Management|Compliance