Client Success and Support: Champion - Badge
Name
Client Success and Support: Champion.
Issuer
IBM.
Description
The badge holder has mastered the leadership and skills necessary to deliver a leading-edge support experience for Clients. The badge holder has demonstrated consistent focus and is recognized as Essential to Client Success. They have demonstrated leadership that includes significant positive impact on the business; negotiations at executive levels; complex issue management in cross-team environments; coaching; and recognition as a highly valued resource for management of difficult issues.
Badge Criteria
What it takes to earn this badge:
- Nomination by at least two managers or an executive
- Excelled in project management and negotiating difficult technical situations
- Successfully codinated across products suppt and engineering teams customers management and account teams
- Client Success and Suppt: Expert
- Passed a final management interview
Tags
Skills indicated by the badge
Account Management|Communication Skills|Call Handling|Crisis Management|Client Care|Coaching|Mentoring|Executive Communication|Leadership|People Management|Problem Tracking|Project Management|Soft Skills|Stakeholder Management|Strategic Vision|Support Collaboration|Support Process