Client Success and Support: Expert - Badge
Name
Client Success and Support: Expert.
Issuer
IBM.
Description
The badge holder has mastered the skills necessary to successfully communicate; interact with our clients; and deliver a positive support experience. The Badge holder is a Softskills and Client Management Subject Matter Expert (SME) with demonstrated leadership; verbal and written communication skills; effective listening; team work; tooling; and support processes. This also includes mentoring others in these key capabilities.
Badge Criteria
What it takes to earn this badge:
- Client Success Profiles
- Successful Coaching and Menting
- Successfully Conduct Suppt Audits
- Client Success and Suppt: Professional
Tags
Skills indicated by the badge
Account Management|Communication Skills|Call Handling|Client Care|Coaching|Mentoring|Executive Communications|Leadership|Problem Management|Project Management|Soft Skills|Stakeholder Management|Support Collaboration|Support Process