IBM Critical Situation Resolver: Expert - Badge
Name
IBM Critical Situation Resolver: Expert.
Issuer
IBM.
Description
The badge earner is recognized for their extraordinary high engagement in solving critical situations. The badge earner has proven strong commitment and problem-management abilities under very challenging circumstances. The badge earner is recognized by stakeholders as a focal point providing direction; driving collaboration with cross-functional teams; and enabling very high client satisfaction.
Badge Criteria
What it takes to earn this badge:
- IBM Critical Situation Resolver: Professional
- Led a team that resolved at least two critical situations identified as a top priity incident with a significant business impact f IBM and/ our clients.
- Applied extradinary communication skills leadership and a deep focus on client satisfaction to resolve difficult customer situations as described in this badge criteria.
- The primary focal point that: recognizes potential disconnects address process improvement ensures client satisfaction implements program management strategies
- Passed a final management review
Tags
Skills indicated by the badge
Account Management|Communication Skills|Call Handling|Crisis Management|Client Care|Coaching|Leadership|People Management|Problem Tracking|Project Management|Soft Skills|Stakeholder Management|Support Collaboration|Support Process|Executive Communication