IBM Critical Situation Resolver: Professional - Badge
Jump to navigation
Jump to search
Name
IBM Critical Situation Resolver: Professional.
Issuer
IBM.
Description
The badge earner is recognized for their very high engagement in solving critical situations. The badge earner has proven strong commitment and problem-management abilities under very challenging circumstances. The badge earner has shown effective communication skills and experiences in dealing with critical situations.
Badge Criteria
What it takes to earn this badge:
- Successfully resolved or was part of a team that resolved at least three critical situations identified as a top priority incident with a significant business impact for IBM and/or our clients.
- Applied strong communication skills leadership and a deep focus on client satisfaction to resolve difficult customer situations as described in this badge criteria
- Provided technical advice and counsel to executive management and other technical staff within IBM and/ client ganization
- Passed a final management review
Tags
Skills indicated by the badge
Communication Skills|Call Handling|Client Care|Coaching|Leadership|Problem Tracking|Soft Skills|Support Collaboration|Support Process|Crisis Management|Executive Communications