Level 2 Support Smart Cloud Notes - Badge

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Name

Level 2 Support Smart Cloud Notes.

Issuer

IBM.

Description

This badge holder has a proven enhanced knowledge of Smart Cloud Notes (SCN) technical skills; being proficient in five essential core areas: SCN Environment setups; Hosted and hybrid provisions/ user; Mail topology; Client configuration and Process - Ticket handling. The badge holder has adhered to outstanding support practices and will enhance IBM's customer experience by providing a higher level of support.

Badge Criteria

What it takes to earn this badge:

  • Attend a two-week Level 2 Support for Smart Cloud Notes boot camp training
  • Successfully pass a multiple choice quiz with a minimum pass rate of 83%
  • The Additional Infmation link below is accessible by IBM employees only

Tags

Skills indicated by the badge

SmartCloud|Level 2|Technical Support Professional|Customer Satisfaction|Smart Cloud Configuration|PMR Handling

Badge Platform

Acclaim

External links

IBM Badges

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