MaaS360 Help Desk Role - Badge

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Name

MaaS360 Help Desk Role.

Issuer

IBM.

Description

Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise.  Level 1 support can include resetting passwords; helping with enrollment issues; lost devices; configuration problems; and access issues.

Badge Criteria

What it takes to earn this badge:

  • This badge is available is for IBM clients IBM employees or IBM Business Partner Employees.
  • Successful completion of 6 courses on the IBM Security Learning Academy including:
  • MaaS360 Overview
  • Infmation Resources
  • IBM MaaS360 Overview f Help Desk Administrats using IOS devices (Lab)
  • IBM MaaS360 Overview f Help Desk Administrats using Android devices (Lab)
  • MaaS360 Mobile Device Management (MDM) Tasks  and MaaS360 Troubleshooting.
  • and MaaS360 Troubleshooting.
  • Receive a sce of 80% higher on the IBM MaaS360 Help Desk Role Assessment.

Tags

Skills indicated by the badge

MaaS360|HelpDesk|Helpdesk Operator

Badge Platform

Acclaim

External links

IBM Badges

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