Senior Delivery Project Executive - Badge
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Name
Senior Delivery Project Executive.
Issuer
IBM.
Description
The badge holder demonstrates an ability to influence their client's and IBM's business challenges and priorities; and delivers high-quality services that exceed client expectations. They achieve high client satisfaction by building effective relationships with client executives and partnering with them on innovative solutions. They achieve or exceed profitable financial targets by growing the IBM presence on their account.
Badge Criteria
What it takes to earn this badge:
- Established IBM as a trusted long-term business partner at Senior management C-Suite levels and via client feedback demonstrated that IBM has the best interest of the client in mind.
- Implemented and maintained multiple customer satisfaction programs to ensure services were on a continuous improvement plan.
- Led the development improvement of a high-quality and effective management system globally as required to drive team IBM’s suppt of the client.
- Played a leadership role in crisis management situations and continuous improvement programs and was a Service's integrat leader to IBM and/ the client team.
- Effectively negotiated cost improvements against contracted services on an ongoing basis.
- Successfully applied innovative solutions to client requirements.
- This badge is only available to IBM Employees and aligns to the Thought Leader Capability level in the IBM Career Framewk.
- The Additional Infmation link below is accessible by IBM employees only.
Tags
Skills indicated by the badge
Client Relationship|Account Growth|Industry Trends|Quality|Financial Expertise|Senior Leadership|Team Building|Service Excellence|Innovation|Cost Accounting|Team Leadership|Business Management