Trusted Advisor Expert - Badge
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Name
Issuer
IBM.
Description
Badge earner has deep understanding and demonstrated Subject Matter Expert (SME) trusted advisor skills to successfully deliver proactive client support. The badge earner is recognized as an essential trusted partner in the client’s technology planning and implementation and drives continuous improvement for increased value. All of these are critical aspects for making our clients successful in adopting IBM software to achieve their business goals.
Badge Criteria
What it takes to earn this badge:
- This badge is available to IBM employees only.
- Understand Client's Business and Industry - Leveraged business/industry knowledge wking with Clients in business goal definition.
- Problem Management Skills - Demonstrated examples where Management in Client ganization confirmed that actions/plans were based on common understanding of their concerns and needs.
- Effective Communication Skills - Authed effective Executive Summary: A brief summary of a detailed rept targeting management readers.
- Leverage Netwk of Experts - Used a netwk of experts to impact Client advocacy resulting in increased satisfaction renewals other business impact.
- Proactive Skills - Demonstrated proactive skills with the client i.e. client success sty prevent negative situation/outcome risk management plan improving client’s environment/perfmance.
- Collect and Act on Client Feedback - Collected executive level documented feedback from the client's ganization and defined action plan to address client concerns new goals.
Tags
Skills indicated by the badge
Client Advocacy|Leadership|Industry Skills|Soft-skills|Support Process|Problem Management|Proactive Skills|Trusted Advisor|Technical Advisor|Planning|Stakeholder Management|Communication Skills