Trusted Advisor Professional - Badge
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Name
Issuer
IBM.
Description
The badge earner has a solid understanding and demonstrates trusted advisor skills to successfully deliver proactive client support; leveraging soft-skills to be a trusted partner in the client’s business; driving continuous improvement. The badge earner is also capable of reusing relevant assets to increase their efficiency assisting the client. All of these are critical aspects for making our clients successful in adopting IBM technology to achieve their business goals.
Badge Criteria
What it takes to earn this badge:
- This badge is available to IBM employees only.
- Technical Skill - Developed technical knowledge/skills f the client’s benefit via education existing recognized accreditation. Technical skills can include a product architecture tools process proficiency that has been applied with clients.
- Understand your Client's Environment - Kept track of the client's environment infmation and changes to that infmation. Used knowledge of a suppted configuration.
- Effective Communication - Built and retained good relationships with a client.
- Problem Management Skills - Used IBM processes to quickly/efficiently address client concerns complaints.
- Leverage your Netwk of Experts - Used a netwk of experts to assist with a client request and explain how this example contributed to client success.
- Proactive Skills - Demonstrated proactive skills with the client i.e. client success sty prevent negative situation/outcome risk management plan improving client’s environment/perfmance.
Tags
Skills indicated by the badge
Communication Skills|Client Advocacy|Leadership|Soft-skills|Support Process|Problem Management|Proactive Skills|Trusted Advisor|Planning|Stakeholder Management