Volunteer Team Leader for EU Pavilion EXPO 2015 - Badge
Name
Volunteer Team Leader for EU Pavilion EXPO 2015.
Issuer
Associazione Ciessevi.
Issued since 05 October 2015.
Description
The badge "Volunteer Team Leader For EU Pavilion Expo 2015" proves the skills to communicate and interact with the public; knowledge of Expo Milano 2015 and of the previous universal expositions; and management and organizational skills. From May to October 2015, 840 volunteers, aged between 18 and 30 years, volunteered in Expo Milano, at the UE Pavilion. Volunteers were able to use their skills and to acquire new ones thanks to a specific training.
Badge Criteria
To obtain this badge is necessary to have been selected and the experience of having volunteered at the EU Pavilion in EXPO as a Volunteer Team Leader. The learner in possession of this badge has successfully passed: the online training via e-learning platform; a written test at the end of the theoretical training, performed online via an e-learning platform; the induction session held the day before the start of activities at the Pavilion; the implementation of the acquired knowledge, giving effective support to the team and the organization during the event. The learner also proved ability to perform the following activities: managing and monitoring volunteers shifts in collaboration with the Duty Operations Manager; managing conflicts; mediating between the demands and needs of the volunteers on one hand, and the expectations of the Staff on the other hand, accordingly to what has been established in the Volunteers Regulations; handling breaks and temporary absences of volunteers; participating in briefings with staff; participating in training; providing motivation support to the team of volunteers.
Skills
The owner of this Badge demonstrated and strengthened the following APTITUDES: Oral Expression: The ability to communicate information and ideas in speaking so others will understand; Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources); Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e. g. , patterns of numbers, letters, words, pictures, mathematical operations); Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you; Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath; Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem; Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences; Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns. The owner of this badge has shown to have and know how to use the following SKILLS: Speaking Talking: to others using italian language to convey information effectively; Speaking Talking: to others using a foreign language to convey information effectively; Coordination: Adjusting actions in relation to others actions; Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Time Management: Managing one's own time and the time of others; Social Perceptiveness: Being aware of others reactions and understanding why they react as they do; Monitoring: Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action; Service Orientation: Actively looking for ways to help people; Negotiation: Bringing others together and trying to reconcile differences; Troubleshooting: Determining causes of operating errors and deciding what to do about it; Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. and the following SOFT SKILLS: Empathy; Restraint (self control); open-mindedness (understandand apply gender and diversity perspectives); Cope with pressure; Leading others; Proactivity. The owner of this badge has also learned successfully the following KNOWLEDGE: History of WorldExpositions; Expo 2015 "Feeding thePlanet, Energy for Life"; Organization of theexhibition site; The participation of the European Union at EXPO 2015; The basics of the functioning of the European Institutions; The basics of JRC Research Centers of the European Union and it’s major areas of scientific research; Volunteering and active citizenship; Main safety standards (safety, security, emergency management); Foreign language (English –Level B2 and Italian language - basic level for foreign volunteers). Regulation of Volunteers; Roles of the volunteersin the Pavilion, roles of staff and contact persons.
Tags
Expo2015, Volunteering, EuropeanUnion